Descent Perfumes
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Policies

Refund & Returns

Last updated: 9 October 2026

We want every bottle to arrive perfect. Because perfume is a personal-care product, our returns policy is built around hygiene — here’s exactly how it works.

Template — pending legal review. This policy is a general template and should be reviewed by a qualified lawyer before it is relied upon.

1. What we can’t accept back

  • Opened or used perfumes — for hygiene reasons, once the seal or cap has been opened or the product sprayed, it can’t be returned.
  • “Didn’t like the scent” — fragrance is personal and smells different on every skin, so we can’t take back products for this reason. Read the scent notes carefully, and ask us on WhatsApp if you’re unsure before ordering.
  • Products damaged after delivery through misuse or improper storage.

2. Damaged, leaking or wrong item

If your order arrives damaged, leaking, incomplete or with the wrong product:

  1. Contact us within 48 hours of delivery on WhatsApp (+91 92814 20233) or at care@descentperfumes.in.
  2. Share your order ID and photos of the product and packaging.
  3. Share an unboxing video — recorded in one continuous take, starting from the sealed parcel with the shipping label visible. We can’t accept claims without it.

Once we verify the claim (usually within 1–2 business days), we’ll send a free replacement or give you a full refund for the affected item — your choice, subject to stock. We may ask you to send the item back; if so, we’ll arrange the pickup at no cost to you.

3. Cancellations

  • You can cancel free of charge any time before your order is shipped.
  • After shipping, the order can’t be cancelled. Refusing a delivered COD parcel without a valid reason may lead to COD being disabled for future orders.
  • If we cancel your order (e.g. out of stock), any amount paid is refunded in full.

4. How refunds are paid

  • Online payments (UPI, card, net banking): refunded to the original payment method through Razorpay. After we approve the refund it usually reaches you within 5–7 business days, depending on your bank.
  • Cash on delivery: refunded by UPI or bank transfer to an account you give us, within 5–7 business days of approval.
  • Shipping charges are refunded when the refund is due to our error.

5. Need help?

WhatsApp +91 92814 20233 or email care@descentperfumes.in with your order ID — we reply Monday to Saturday, 10 am – 7 pm IST. See also our Shipping Policy and Terms & Conditions.