Descent Perfumes
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Policies

Shipping Policy

Last updated: 9 October 2026

We ship from Kakinada, Andhra Pradesh, to serviceable PIN codes across India.

Template — pending legal review. This policy is a general template and should be reviewed by a qualified lawyer before it is relied upon.

1. Where we ship

We deliver anywhere in India our courier partner (currently Delhivery) services. Enter your PIN code at checkout to see whether we deliver there and whether cash on delivery is available. We do not ship outside India at the moment.

2. Dispatch time

Orders are packed and handed to the courier within 1–2 business days (Monday to Saturday, excluding public holidays). Orders placed after 5 pm or on Sundays are processed the next business day.

3. Delivery time

  • Andhra Pradesh and Telangana: usually 2–4 business days after dispatch.
  • Metro cities: usually 3–5 business days after dispatch.
  • Rest of India: usually 4–7 business days after dispatch.
  • Remote areas and the North-East: up to 10 business days.

These are estimates. Weather, festivals, strikes or local restrictions can cause delays that are outside our control.

4. Shipping charges

  • Free shipping on orders of ₹1,499 and above.
  • Below that, the shipping charge depends on your PIN code and is shown at checkout before you pay.
  • Cash on delivery: there’s no separate COD fee, but our courier charges a little more to ship cash-on-delivery parcels, so COD shipping can be slightly higher than prepaid shipping. You always see the exact amount in the order summary before you place the order.

5. Tracking your order

Once your parcel is booked you’ll get a Delhivery tracking ID (AWB) on the confirmation screen and by email/SMS. You can track it any time from My orders or on the Delhivery website.

6. Delivery attempts

  • Please give a correct address and a reachable mobile number — the courier may call before delivering.
  • The courier usually makes up to 3 delivery attempts. If the parcel can’t be delivered, it returns to us. We can re-ship it, but the extra shipping may be charged.

7. Damaged or tampered parcels

If the outer package looks damaged or tampered with, you may refuse it, or accept it and record an unboxing video. Report any damage within 48 hours as explained in our Refund & Returns policy.

8. Questions

Email care@descentperfumes.in or WhatsApp +91 92814 20233 with your order ID.